We find that a lot of Poway service and repair at Poway Auto Repair are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Poway automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Poway. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Poway automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Poway service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Poway Auto Repair to make an appointment.
13907 Poway Rd Suite A
Poway, California 92064
(858) 748-0561

When your Vehicle has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Poway, you need to back on the road as soon as possible – with the problem fixed right the first time.

If you’ve ever checked into some of the technician training Poway Auto Repair professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Poway gas prices. They are also amazingly reliable: Kudos to the automotive engineers at the leading auto makers. But the advances come at the price of simplicity. The modern cars Poway car owners drive around California freeways are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some Vehicle s have several networked computers controlling most of the engine functions and many other vehicle operations as well. Poway motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for Poway Poway Auto Repair technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technicians and the Poway service centers as well.

Poway Auto Repair technicians receive training through a combination of formal classroom training, training provided at Poway Auto Repair by parts and equipment manufacturers, on-line courses and home study courses.

In addition to the expensive training, there’s the financial commitment for Poway Auto Repair to purchase the diagnostic and repair tools.

There are many independent certifications available at Poway Auto Repair all the way up to Master Technician. The ability to repair your Vehicle requires a strong combination of training and resources. No one can know everything, so Poway auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At Poway Auto Repair , we want everything to be simple, straightforward and inexpensive – but sometimes it just isn’t.

The next time you bring us your Vehicle , don’t worry. You’re in good hands at Poway Auto Repair .