NAPA Business Development Group

We’re living in a disposable society. Everything from elaborate packaging to our clothing. Even cell phones are disposable. When replacement is cheaper than repair, the term “built to last” goes by the wayside. An exception is our vehicles. They’re still a very big investment and we want to make them last as long as possible – and we want to make keeping them as cheap as possible. When talking cars, it’s all about preventive maintenance. There is an old saying that says, “a stitch in time saves nine” and that is really true when it comes to taking care of your car. A great example is coolant service.

Your coolant not only protects your engine from overheating and freezing – it must also protect cooling system components from corrosion. Over time, coolant becomes corrosive and actually starts to damage your radiator and other parts. That’s why you need to have your cooling system serviced on a regular schedule.

The same is true for your power steering system, brake fluid, air conditioning system, differential and transmission. And of course, don’t forget those oil changes right on schedule. Skipping even one change can start the build up of harmful oil sludge.

Our engines are full of gaskets and seals. Fresh fluids condition those gaskets and seals to keep them from drying out and leaking. Automotive fluids contain additives that help clean and lubricate the various systems they protect. Over time, the additives are used up and the fluid just does not provide the protection it did when it was fresh. And don’t forget the mechanical systems. Changing brake pads before they are worn to the point that they cause damage to rotors is a great way to keep your operating costs down.

Replacing serpentine belts and timing belts on schedule is much cheaper than repairing the damage that can be caused by failure. Also, air filters, fuel filters, PCV valves and batteries are all important. Regular wheel alignments, tire rotation and balancing will make your tires last longer. And don’t forget to replace your shocks and struts when they wear out. Your fuel system needs regular cleaning to keep running well, prevent mechanical damage and reduce fuel consumption.

Now this is a lot to remember – too much really. But it is your High Point automotive technician’s job to keep on top of this stuff. At Kernersville BDG we can tell you what your manufacturer recommends and help you with a plan to take care of it. We can advise you about which maintenance schedule you should use – the regular schedule or the severe service schedule – depending on the kind of driving you do. We also know the right fluids for your vehicle and may even suggest higher mileage formulations for your older vehicle.

Bottom line – take care of this stuff on schedule and you will reduce operating costs, prevent costly damage and maintain your warranty coverage.

Of course, you want your car to look as good as it runs. Regular washing will prevent rust and protect your finish. Take advantage of cleaners, waxes and protectants for your interior and tires. Your vehicle will look great and you’ll be proud to drive it longer.

Most of us can’t afford to throw away our car when it breaks down. By budgeting for regular preventive maintenance, we can prevent many inconvenient – and expensive – problems down the road, and can keep driving “old faithful” for years to come.

We live in such a disposable society. It’s amazing all the stuff we throw away. New stuff comes out so fast, we just toss the old and move on. In the old days people were real sticklers about taking care of their things. If something got lost or ruined by neglect, tough – they had to do without. Most people couldn’t afford new cars very often, so they had to make them last as long as they could.

It’s a good thing that cars are more reliable these days. They just don’t break down as often. And the good news for us NC penny pinchers is that a modern car can easily go 200,000 miles/320,000 km with proper care. The engineering and the manufacturing quality is tremendous. The missing ingredient is us High Point car owners making sure we follow the manufacturer’s recommended maintenance schedules.

Every time you go a couple thousand extra miles between an oil change, you have created an opportunity for sludge to be formed and clog passages. Then some parts don’t get properly lubricated and they start to wear out faster. Skip a cooling system service, and the corrosion inhibitors become depleted, and the radiator starts being damaged – one step closer to a failure. Same thing is true for transmission service, power brakes, fuel system cleaning – really everything on your schedule.

It is probably even more important for older vehicles. Those engines and other systems have had more time to get dirty, so they are a bit more stressed anyway. But it is never too late to get back on track with your maintenance and to hold off further damage.

And it really does start with the oil change. When you get a full service oil change they top off all your fluids and check for other items that are on your maintenance schedule. It’s like your safety net. Go in for an oil change on time, and let your service advisor help you keep track of the rest.

Some things are going to wear out along the way, things like alternators, water pumps, etc. But fixing those at Kernersville BDG is cheaper than a new car payment. And taking care of problems early means they have less time to mess with other things. It is like having high cholesterol – you don’t want to wait for a heart attack before you address it.

Buying a new car in High Point is always a big financial decision. The allure of that new car smell is powerful, to be sure. But what if your current car is still in good shape? How do you decide?

People in High Point who’ve been used to driving a new car every three to five years may be having second thoughts in this economy. For many, the question is, how does the certainty of a new car payment stack up against uncertain repairs for a car that may be out of warranty?

For purposes of our discussion, let’s assume you live right here in High Point and have a five year old vehicle. It’s now paid off. If you keep it, you fear that there’ll be some repairs over the next five years, but you really don’t know what to expect. For help we turned to Edmunds.com.

Edmunds.com has compiled maintenance and repair information for cars and trucks. With this data, they project likely service and repair costs for a particular make and model. They’re able to use manufacturer’s maintenance schedules and repair histories for the projections.

Of course, these projections can’t predict what will happen to your vehicle in High Point, but they do give you information to use in your decision.

Let’s look at the numbers for a five year old Toyota Camry V-6. In this example, the combined maintenance and repairs for the five year period is $5,748. This works out to an average of $96 a month. The year-by-year averages range from a low of $49 a month to $124 a month.

So compare $96 a month with a new car payment. And it’s actually better news than that; you would still have maintenance expenses with a new car, so the repair element could be less than half that figure.

Here are numbers for some other five year old vehicles from around High Point:

• Ford Escape – $116 a month
• Chevy Silverado – $131 a month
• Jeep Grand Cherokee – $138 a month
• Hyundai Accent – $85 a month.

Now, if your vehicle is older than five years, have a chat with your High Point service advisor at Kernersville BDG. We see hundreds of vehicles through our bays every month and we know your car. See if there’s any particular problem common with your vehicle that you might see over the next couple of years.

And of course, the best way to keep future repair costs down is to take care of all your scheduled maintenance. This is especially important in older vehicles that have had time to accumulate some deposits.

There are special motor oil formulations that help clean older engines and protect and recondition their seals and gaskets.

We hope this eliminates some of the unknowns in the decision to keep or trade.

Give us a call if you have any questions:
Kernersville BDG
600 Gallimore Dairy
High Point, NC 27265
865.755.0418

Today we’re going to be talking about serpentine belts for our High Point, NC customers. Let’s start by talking about the accessories that are driven by the serpentine belt. First is the alternator. That’s the device that makes electricity to power the pickup and recharge the battery. Then there’s the air conditioning compressor that makes cool air for you while you’re driving around NC in the summer.

The power steering and power brake pumps are driven by the serpentine belt in most vehicles. Those pumps provide pressure that assists your steering and braking.

In many pickups, the water pump is driven by the serpentine belt. The water pump is what circulates the coolant that protects your engine. In some cars around High Point, NC, the water pump is driven by the timing belt.

The radiator cooling fans on some pickups are also driven by the serpentine belt. Some have separate electric motors. That’s really a lot of work for one belt.

But modern engine design has a single belt that snakes around the front of the engine and drives most if not all of these accessories. Serpentine belts do a lot of work, but they’re tough and can last for thousands of miles.

Just how long will they last? That’ll vary for each individual car in the High Point, NC area. Your auto maker will have a recommendation for when it should be changed, but it could need it sooner. The good news is that a visual inspection at Kernersville BDG can detect a belt that’s getting close to failing.

Your friendly Kernersville BDG service specialist can look at the belt: if it has more than three or four cracks per inch, it needs to be replaced. A deep crack that’s more than half the depth of the belt – replace. Frayed, missing pieces, a shiny glazed look? Toss it.

What’s involved in replacing the belt at Kernersville BDG? First the old belt is removed. Then a new one is fitted around all the pulleys for the accessories and the drive. There’s a special pulley called a tensioner.

This pulley is mounted to the engine block with a spring loaded arm. Its job is to apply the correct amount of tension to the belt to keep it from getting loose and maybe slipping off. Because the spring in the tensioner pulley wears out, AutoNetTV and the automotive professionals at Kernersville BDG recommend replacing them at the same time as the belt. It just makes sense.

What are the warning signs that there’s a problem with the serpentine belt? You may hear a squealing sound from under the hood when accelerating around our High Point streets. A loose belt might give you a slow, slapping sound.

What do you do if your belt breaks? If you’ve actually had that happen on a busy Colfax interstate, it can be a little scary. The first thing High Point drivers usually notice is that they have no power steering or power brakes. Don’t panic – you can still steer and brake, but you’ll have to do the work. It’ll be harder to steer and you’ll need more time and effort to stop, so plan accordingly.

Your dashboard will light up will all kinds of warnings. You’ll see a warning about your cooling system if you have a water pump that’s driven by the serpentine belt. This is very critical because without your cooling system working, your engine will overheat. If you don’t stop you’ll have massive engine damage, maybe to the point that you need a new engine. Open your windows and turn the heater on full blast to provide a little engine cooling. Pull over as quickly as you safely can!

The battery light will come on because the alternator isn’t working. If your car’s water pump isn’t driven by the serpentine belt, you’re not in danger of overheating so you can drive a little further if necessary. But the battery will run down to the point where the car will just shut off. You don’t want that to happen while you’re driving in our local High Point, NC traffic.

Remember, you can avoid this stressful scenario if you replace your pickup serpentine belt on schedule. Ask your friendly Kernersville BDG service specialist to check your belts and hoses from time to time so you can take care of them if they need to be replaced prematurely.

Kernersville BDG
600 Gallimore Dairy
High Point, NC 27265
865.755.0418

Today in our Kernersville BDG blog, we’re going to talk about following recommended service intervals. Your pickup isn’t the only aspect of your life in High Point with recommended intervals: Let’s start with twice yearly dental check-ups and regular physical exams. How about laundry, watering the lawn and paying the bills?

Now, what would happen if you didn’t follow these intervals? Well, you’d get more cavities. You’d may not discover health conditions that could be more effectively treated with early detection. And you’d have to wear dirty clothes, be embarrassed by your brown lawn and have your utilities shut off.

Clearly, there are some things in life that we have to take care of regularly. If we don’t, there are negative consequences. Our quality of life in High Point takes a hit and it inevitably costs more money.

So why is it so hard to remember to follow regular preventive maintenance on our pickups? Probably a couple of reasons. One is that automotive maintenance items just don’t seem that urgent. All our High Point neighbors can see our dead lawn, but no one knows how dirty our transmission fluid is. It’s easy to put off. The other reason is that we’re just not as familiar with automotive maintenance, so it’s a bit intimidating.

From a practical standpoint, High Point people don’t need to memorize their pickup owner’s manuals. You can let your Kernersville BDG advisor remind you of the guidelines established by auto manufacturers: he has checklists of what the manufacturer recommends and can find potential problems when he inspects your pickup. You really can rely on Kernersville BDG professionals to help you make good automotive decisions.

For High Point drivers who want to be more proactive with their pickup care, here are some simple ways for High Point auto owners to remember what has a maintenance interval.

First: Fluids. If it’s liquid, it’s got a replacement schedule. Oil, transmission fluid, coolant, power steering fluid, brake fluid, differential fluid, etc.

Then think tires. They need air, rotation, balancing, and alignment. And while you’re thinking tires, don’t forget brakes and shock absorbers.

And what makes your pickup go? Air and fuel. Air filter replacement, fuel filters and fuel system cleaning. Of course there are more items, but if High Point car owners remember to take their car or truck in to Kernersville BDG for these things, their service advisor will help them with the rest.

And if you don’t follow recommended service intervals? You get lousy gas mileage, your pickup doesn’t run as well, your safety is compromised and you’ll spend more money in the long run. So it’s the same as everything else: The quality of your motoring life takes a hit and it ends up costing you more.

Reason enough for me to follow recommended service intervals.

About 90% of our High Point NC driving decisions are based solely on what we see. So having a good pair of windshield wipers is extremely important.

Everyone in High Point NC has experienced the frustration and fear of not being able to see clearly during a storm, or when our windshield is just dirty. In fact, it’s estimated that 46,000,000 motorists from Colfax and across the nation are driving with wipers that can’t adequately clear their windshield in a storm.

It seems like your wiper blades are always at their worst when you need them the most. If that sounds like you, you’ve got plenty of company in the Colfax area. 78% of drivers only change their wiper blades after the blades function so poorly that they become a safety hazard.

We need to change our thinking. Instead of blades being something to replace when they fail, we need to consider wiper blades as an important safety component. Then we’ll stay ahead of the storm.

You really ought to replace your wiper blades twice a year; in the spring and the fall. If you live in the colder parts of NC, you may even want to get special winter blades in the fall.

Winter blades are designed to resist freezing. Speaking of winter and freezing conditions, if your car has been sitting for a long time and the windshield becomes frozen, don’t use your wipers to clear off snow and ice. That can just shred your blades and may even damage the wiper motor.

Your wiper blades live outside; freezing cold and blistering sun. Over time, they become hard and brittle, and then tear. They also lose their flexibility and just don’t clear the windshield effectively. Worn wiper blades aren’t just a safety hazard; they can also scratch your windshield. That may require replacing the entire windshield – a big cost for such a little part.

AutoNetTV recommends you replace worn blades right away. Your local service center can provide you with a quality replacement blade. They cost about the same as they would at the store – but installation is included at the service center.

Of course you also need washer fluid to help your blades do their work. Even though Kernersville BDG will top off the washer fluid with a full service oil change, it is a good idea to have some extra fluid at home. It’s a good idea to keep a bottle in the car if you’re on a road trip.

Always use windshield washer fluid. Plain water, even that fancy French bottled water, just doesn’t cut it. It can freeze in the fluid reservoir or on the windshield itself, making things worse. Besides, water won’t do as good job of cleaning your windows.

So follow these tips to keep your windshield clear and your eye on the road.

Find us at:

Kernersville BDG
600 Gallimore Dairy
High Point, NC 27265
865.755.0418

Your car is important to you and keeping it running is vital to your High Point lifestyle. That’s why you should have it serviced regularly at Kernersville BDG. And even though it may just be routine maintenance, you want it done right.

It’s also very important to your High Point service center to keep you happy and on the road. You might be surprised at the amount of money our High Point service center spends every year to make sure our technicians are properly trained.

Kernersville BDG offers a variety of car care services to many kinds of vehicles. We need to be up to date on the latest techniques and parts so that they can care for your car properly. Our High Point centers subscribe to data services that list the high quality parts and fluids recommended by your manufacturer.

And each service has a checklist of standard procedures. Kernersville BDG technicians follow these procedures so they can safely deliver a consistent level of high-quality service.

Some services require the use of specialized equipment. Kernersville BDG technicians are trained extensively on this equipment so that they can service your car quickly and efficiently.

Classroom, video and hands-on training is provided by the company and outside trainers. It’s not only important that service technicians be able to perform a given task, they also need to be thoroughly trained in inspection and diagnostic techniques. One of the great services they perform is to spot potential problems before they become serious.

The automotive service industry has standards for classifying and communicating problems to customers. For example, it’s one thing to learn that your manufacturer recommends that you change your serpentine belt every 30,000 miles and another to learn that the belt is on the verge of failure. These standards help you understand the urgency of recommendations, letting you make better service decisions.

You may be interested to know that service technicians are trained in compliance with federal and local High Point laws and regulations, including environmental regulations regarding the disposal of used parts and fluids.

It’s the goal of our High Point service center to provide fast, courteous service. You should feel free to ask your technician or one of the managers about your service or for more information about their recommendations.

Well-trained service providers, established procedures, industry standards, and, of course, AutoNetTV, combine to give you the best service experience possible.